FAQs about shipping from China by XH

FAQ

Will my goods be unreasonably charged after they arrive your wareouse?

No,we keen on long-term steady cooperation,will be honest for unit price and will not have some hidden fees after we pick up your goods.All cost will quoted clearly before we agree to cooperate with each other.

Will my goods be changed a cheaper transportation channel after payment done?

No,we will arrange shipping method base on what we quoted.We keen on only long-term cooperation with you. So it is no need to cheat ourselves.

Can you help to repack my cartons and change label?

Yes, this is one of our basic service.we will be pleasure to help to do that.

How much you charge for change label and repack goods?

As usual, it is free of charge. But if the work need many of our staff and long time to handle. Then we can talk about details before we go ahead.

What’s your quotation cover?

Our DDP shipping methods quotation including your import taxes ,will help you to arrange both sides customs declaration and they are to door delivery.DDU shipping methods quotation is to door delivery but not including taxes.

Can you offer pick up service?

Yes, sure, we can help to pickup at any city in china. we already have many mature supply chains which can for sure meet any kind of pick-up requirements.no matter for Container shipping or common smalle package.

Will you add the charge weight upon receiving the products?

We will be honest to take the weight and measure with logistics standard.we keen on long-term cooperation not one time. Meanwhile you can measure &weight the products after receive the goods to check charge weight.

What is the best Way of shipping from China to usa?

It depends on your detail requirements and the shipments detail information.After getting the Details from you, we can make offer for your chooice.

When we need to pay for,before or after we receive goods?

After all confirmed without any problem,we will provide the shipping charge proforma invoice and send the online tracking number. You pay upon that.

How can i Pay you?

We have a variety of payment methods, please contact customer service for details.

Will you raise the price after receiving my products?

If most of people know that the airline company/vessel company raise up the ship price,Accordly we will raise the price. But we will not raise without any reasons.Maybe we will not raise or only a little as long-term business can provide us win-win cooperating relationship.

How long we can receive after you ship?

Ocean methods around 18-25days; Air shipping Methods take around 5-7working days; Express methods take around 3-5working days. For more details, we can quote after getting your requirements.

How to make a shipment? Do we need to open account ?

No you don’t need to open account with us. First you can let your supplier ship goods to our warehouse. Upon we received we will confirm the weight,size,take pictures and quote the price to you.After all confirmed without any problem.then ship out to you.

My supplier has no right to export, Can you help me export the goods from China?

Yes we can,we will help you to buy the export license,do the customs declaration and ship goods out to you.

Can you help to collect from different suppliers and send out together?

Yes, we can pick up at any china mainland,storage at our warehouse for you and ship out in one time after all suppliers goods finished.

How to track my shipments?

We will send tracking number once we send cargo to the carrier.Then you can tracking on line.we will also send tracking report to you.

How to start to cooperate with you？

Just send us a inquiry.Please let us know your product information and send us your requirements for shipping. Then we can quote and begin to arrange shipping for you.

Can you help to buy insurance for me?

Sure. For high commercial value products, we recommend to buy insurance, we can help you to buy as we can get much lower price than you buy it yourself,since we buy for different clients of different products every day. So we get good discount from our supply chain.

What do i need to provide for getting a exactly quotation.

You need to send us goods name,goods packing list, pick up address in china, destination address, shipping time require,goods with battery or not, date when goods can be ready. After getting all the above information, we will quote exactly within 10mins.

Which shipping method is the best?

It depends on your shipping time requirements, goods charge weight and your shipping budget. Send information we will provide at least 3-4methods for your option for each of your shipments.